Corrective And Preventative Actions (CAPA) can be created as a result of an Inspection failure, from an Observation, or from an Incident / Hazard / Near Miss. When a CAPA is created, it is automatically assigned and given an expected resolution date based on the CAPA Category it is associated to (see how to set up CAPA here for more information).

A CAPA will be escalated if it is not resolved within the expected resolution time, and an escalation user is specified on its CAPA Category.



When a CAPA is generated, its Workflow Step will be "Reported" initially. This can be changed to "Verified", "Being Resolved" or "Resolved". Once a CAPA has been Resolved, it will be moved to the "Closed CAPA" page.

In the mobile app, users can:

• View and resolve CAPA assigned to them.
  
• Update the Workflow Step.
  
• Add images.
  

In the web app, users can:

• View, resolve, or re-assign a CAPA to another user.
  
• Update the description, priority, and status.
  
• Add attachments.