CAPA Contacts (also called Recipients) can be people in your organization who do not need access to the mobile app, or the full web app; they are simply responsible for viewing, updating, and resolving CAPA.

CAPA Contacts can be managed within the Inspections portal, or within the Actions app.


To manage the list of CAPA Contacts within the Actions app, start by logging in:

  1. Click the drop-down menu.
  2. Click Contacts.
  3. Click New.


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Now, enter the Contact details:

  1. Enter First Name.
  2. Enter Last Name.
  3. Enter Email Address.
  4. Optional: Enter Job Title.
  5. Optional: Select Organization.
  6. Optional: Select Facility.
  7. Optional: Select Department.


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To edit a CAPA Contact, highlight the name, and click Edit.

To remove a CAPA Contact, highlight the name, and click Delete.



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